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Every once in a while, your security system will go into trouble mode. When it does this you will hear a beeping coming from the alarm keypad, and an orange triangle light will appear on the display.

DSC Alarm Keypad

This post will aim to help you diagnose the problem quickly and efficiently so that you can get back to doing the things that you enjoy!

Disarm the system

Check to see if your system is in the armed state. This is shown by a red lock symbol on the keypad display. If it is armed, punch in your access code to disarm the system so that the trouble can be diagnosed.

Press [*][2] at the keypad

At any keypad connected to the main system, press [*][2] to have the panel diagnose the trouble for you. The trouble light will flash and the LCD will display the first trouble condition present. Refer to the Trouble Summary below to determine the trouble condition(s) present on the system.

Trouble Summary

Light [1][*] Service Required – Press [1] for more information (By pressing [1] again the keypad will show you which of the eight possibilities below is causing the trouble condition)

  • [1] Low Battery
  • [2] Bell Circuit
  • [3] General System Trouble
  • [4] General System Tamper
  • [5] Module Supervision
  • [6] RF Jam Detected
  • [7] PC5204 Low Battery
  • [8] PC5204 AC Failure

Light [2] AC Trouble

Light [3] Telephone Line Trouble

Light [4] Failure to Communicate

Light [5][*] Zone Fault – Press [5] for more information (By pressing [5] again the keypad will show you what zone is causing the fault)

Light [6][*] Zone Tamper – Press [6] for more information (By pressing [6] again the keypad will show you what zone is causing the tamper)

Light [7][*] Wireless Device Low Battery – Press [7] for more information (By pressing [7] again the keypad will show you what zone has the low battery)

Light [8] Loss of Time or Date

NOTE: Pressing [*][2] will stop the keypad from continuously beeping. However we recommend you contact your service provider to fix the trouble condition as soon as possible.